Action guidelines Complaint of corruption and misconduct by officials.

Receiving complaints.

1. Complaints in writing through various channels such as telephone, mail, books. College of Politics and Governance website or electronic media contact yourself and from other agencies take the matter According to the Correspondence System.

2. Non-Written Complaints In the event that the complainant complaint by phone or come to contact in person without a written complaint The officer must inquire and fill in the complaint form with the following details:

- The complainant's details include name, address or telephone number that can be contacted. Some complainants did not wish to be present. without giving information about themselves Must check the facts that there is information. how reliable.

- Details of the matter to be complained by asking to get a clear issue that they want What complaint? relating to any person or entity Details of the problems affecting the complainant. The officers of all departments must be able to receive the matter immediately, even if it is related to other agencies. to facilitate and not cause dissatisfaction with the complainant Then notify the complainant about the procedures and time of action. If they do not receive a response within 15 working days, they can inquire at the telephone number 02 160 1571-73.